Software implementation succeeds or fails long before go-live. Why do some practices implement new practice management software and hit the ground running, while others are
Patient journey mapping gives a medical practice a clear starting point before new practice management software (PMS) goes live. In SYSTEMology language, this is the
A practice management software migration is not simply moving files from one system to another. It is a technical conversion, a configuration project and an
Five practice management software questions stand between most practices and real confidence that their Assignment of Benefit workflows are ready. None of these software provider
Assignment of Benefit Changes On 1 July 2026, the way Australian practices capture Assignment of Benefit for bulk billed and simplified billing services changed. If
The Workload Problem Most Practices Don’t Recognise as a Retention Problem Healthcare staff retention is not just a pay problem. It is a workload design
Poor Onboarding Is Actually Costing Your Practice Most specialist and allied health practices know that losing a new staff member early is expensive. What most
Recruitment Is Only the First Challenge Specialist and allied health practices invest significant time and energy in finding the right person. The position description
The practice had a full day. The phones rang constantly. The team was flat out from the moment the doors opened until the moment they
Every June, specialist and allied health practices go through the same ritual as part of their EOFY review. The accountant sends the end of financial
Most practices arrive at go-live day with a configured system, a trained team and a sense of cautious optimism. The hard work is done. The
Moving to a new practice management system (PMS) is a significant undertaking (whether it is a Xestro migration or other software). Most practice managers know