The Workload Problem Most Practices Don’t Recognise as a Retention Problem Healthcare staff retention is not just a pay problem. It is a workload design
Poor Onboarding Is Actually Costing Your Practice Most specialist and allied health practices know that losing a new staff member early is expensive. What most
Recruitment Is Only the First Challenge Specialist and allied health practices invest significant time and energy in finding the right person. The position description
The practice had a full day. The phones rang constantly. The team was flat out from the moment the doors opened until the moment they
Every June, specialist and allied health practices go through the same ritual as part of their EOFY review. The accountant sends the end of financial
Most practices arrive at go-live day with a configured system, a trained team and a sense of cautious optimism. The hard work is done. The
Moving to a new practice management system (PMS) is a significant undertaking (whether it is a Xestro migration or other software). Most practice managers know
If you are switching to Xestro from Genie, or you are planning the change, you may already be sensing that this is not a small
Every healthcare practice has them, the people everyone relies on. The team member/s who: Know how billing really works Remember the workarounds in the practice software
Healthcare practice burnout doesn’t always present as exhaustion or emotional collapse. In many medical clinics, it appears as staying back to finish one more task,
Why Systemisation Is the Missing Link in Medical Practice Management Most practice managers don’t describe their day as chaotic. They describe it as constantly catching