Medical Software Training & Implementation Services

Empower your staff to optimise their time by increasing their knowledge of your practice software.

More productive staff

Better patient experience

Grow your revenue

Modern practices are powered by software

Your practice’s software serves as its pulse, impacting everyone in your business, from the Practice Manager to your patients.

If your staff aren’t fully versed in it, delivering a 5-star patient experience becomes challenging.

Effective use of software is key to staff productivity, but this is only possible if they are proficient at using it.

Without proper software skills, your staff will struggle to perform their roles effectively. The more knowledgeable they are about the software, the better they can care for your patients.

That’s where our practice management software training can help.

Your practice's software impacts everyone

Practice Management Software Training

Our training is dedicated to helping your staff master the software that powers your practice.

By identifying knowledge gaps in your staff, we develop 1:1 training that’s tailored specifically for your practice, bridging those gaps with customised instruction.

Our core training focuses on the most effective practice management software, such as Xestro and Genie Desktop.

Get in touch to learn how we can help train your staff to help your practice grow.

Software training

Xestro Training & Implementation

If you’re planning to integrate Xestro into your practice but lack the necessary in-house expertise, our team is here to assist. We offer comprehensive support for the setup, ensuring a smooth and efficient integration of Xestro into your daily operations.

Our services include:

  • Tailored Training for Your Staff: We provide hands-on training to equip your team with the skills needed to effectively utilize Xestro from the outset. This approach minimises any potential disruption to your practice during the transition.
  • Development of a Custom System: To ensure the sustainability of your practice’s high-quality service, we can create a Xestro onboarding system to be utilised for the onboarding of new staff, helping to maintain consistency in patient care and service delivery.
  • Enhancing Patient Experience: Our goal is to help your practice achieve a 5-star patient experience. By seamlessly integrating Xestro, your team can focus more on patient care and less on administrative tasks.

For existing Xestro users, we offer an additional service:

  • Comprehensive Software Audit: We’ll conduct a thorough review of how Xestro is currently being utilised in your practice.

Following this, we’ll provide tailored recommendations aimed at enhancing ease of use, boosting productivity, and maximising overall efficiency.

Over 50% of medical specialists in Australia use Genie® practice management software
Software training

Genie Training

Over 22,000 medical professionals in Australia rely on Genie or Gentu for their practice management software needs. Gentu was created to address the growing demand for a cloud-based solution.

For current Genie desktop users, we offer tailored services to elevate your practice’s efficiency and patient experience:

  • Evaluating Staff Knowledge: We start by assessing the existing knowledge of your staff regarding Genie software. This evaluation allows us to identify specific areas where your team may need additional support or training.
  • Customised Training Sessions: Based on our assessment, we provide personalised training sessions. These are designed to enhance your staff’s proficiency with Genie, ensuring they can utilise all its features to the fullest.
  • Training for New Staff: Recognising the continuous nature of staff turnover, we extend our training services to include new members of your team. This ensures everyone is on the same page regarding the software’s use.
  • Achieving 5-Star Patient Experience: Our ultimate goal is to assist your practice in delivering a 5-star patient experience. By enhancing your team’s proficiency with Genie, we aim to streamline your operations and improve patient care.
Our Process

We make training easy

1. Evaluate Knowledge

Book in a call and we’ll assess your staff knowledge and develop a training plan to fill in the gaps.

2. Provide Training

We’ll provide training sessions remotely with your staff so they can more effectively use the software.

3. Improve Productivity

With more knowledge and better skills, your team will be more efficient at providing a 5-star patient experience.

Meet your systems expert

About Denise Pacey

I’m on a mission to revolutionise the way medical practices operate.​

Drawing from my extensive career in the Medical Industry, I have a deep understanding of what it takes to manage a thriving specialist medical practice.

My expertise spans across HR, Legal, Financial, and IT domains, providing a comprehensive approach to Practice Management. My leadership has guided teams of up to 30 employees, driving practices towards significant profitability, even through challenging times including COVID-19.

My approach is built on three key pillars: having the right systems, software and empowering teams.

I became a Certified SYSTEMologist, embracing the philosophy that practices should work smarter, not harder.

This principle is at the heart of Pace MediSystems, ensuring efficiency and success in every aspect of Practice Management.

Here's what my clients say

“I had the privilege of being a surgeon in a Plastic Surgery Practice managed by Ms Denise Pacey over a number of years. Denise was always pleasant, efficient and highly skilled.”

Geoff Barnet (Retired Plastic Surgeon)

“I have utilised Denise Pacey’s services over 5 years and have found her work to be professional and reliable. I would highly recommend her when considering support for your practice.”

Dr Rebecca Wyten – (Plastic Surgeon)

Ready to grow your practice?

Let’s connect so you can learn about how we can help your practice grow with the right systems, software and training.